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Singing for the Brain - Live on Facebook - To Register Click Here   


Advice regarding the Coronavirus - NHS England Advice

If you need a sick note to cover COVID 19 please follow this -  LINK Do not contact the surgery.

Support for Carers in County Durham - Contact 03000051213

Self Referral for support around your Mental Health Adults - Talking Changes

Self Referral for Support around anxiety and Mental Health for Children and Young Adults - Kooth

If you are self isolating Lanchester Partnership Support can offer to pick up shopping or prescriptions or just have a chat - Please ring 07925130310. This has an answer phone facility.

Surgery Advice - Coronavirus:

If you have a new cough or temperature please DO NOT contact the surgery but go online to NHS 111

Appointments: The surgery is operating a telephone triage appointment system.  If your Doctor feels you need to be seen they will invite you down to the surgery following your telephone triage. For those patients invited to attend the surgery, please come into the surgery alone, or if you need to be accompanied please attend with only one parent/carer. 

If you have a routine review appointment in the future, we will be contacting you. In some cases this will go ahead and we will ask you to ONLY attend if you are free from any new cough and or high temperature. In most cases if you have a routine appointment we will contact you to postpone this appointment, but we will make sure that you receive any medications that are needed.

Repeat Prescriptions:  Please DO NOT attend the surgery to request your medication.  We have a prescription box outside the main entrance, attached to the wall for you to drop off your paper requests.  Alternatively, if you have online access, you can order your prescriptions on line. Our prescription telephone line is open from 2.30pm to 4.30pm Monday, Tuesday, Wednesday, Thursday and Friday. Please DO NOT ring outside of these hours to request repeat prescriptions.

We will be holding a staff planning meeting daily between 1.30pm and 2.00pm in order to keep updated.  The front doors will be locked during this time; patients can however ring in an emergency.

Entry to the surgery: From Monday 30th March the inner door to the practice will be closed and entry will be via intercom. We are open and offering a triaged appointment system. This had been put in place to keep patients that have to visit the surgery and staff as safe as possible.  

The Practice would like to thank all Lanchester Medical Centre patients for their support and understanding during this very difficult time.  We will continue to follow Government Guidelines to keep both patients and staff as safe as possible.


Welcoming Lanchester Guide - Link

There may be a change to the way you order your repeat prescription. For more information check out this video - Click Here

'Love your Heart' New online checker -  Log in Here

If you are a young person, please help the practice achieve the 'Investors in Children's' charter by completing the survey and having your say - LINK

The surgery has an active Patient Participation Group who meet bimonthly. Our next meeting is Wednesday 5th February 6.00pm. We welcome new members, if you are interested in joining us please contact Julie our Patient Liaison Lead on 01207520877.

New Mindfulness Service - Self Referral can be made if you suffer from repeat episodes of depression and over 18 years or you are a stressed carer or parent of someone with a mental health problem - Mindfulness Service



Your data, privacy and the law

General Data Protection Regulations (GDPR)

Lanchester Medical Centre

Practice Privacy Notice

How we use your medical records

This practice handles medical records according to the laws on data protection and confidentiality.

  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.

  • Some of your data is automatically copied to the Shared Care Summary Record

  • We do share some of your data with local out of hours / urgent or emergency care services

  • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.

  • Data about you, usually de-identified, is used to manage the NHS and make payments.

  • We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

  • Your data is used to check the quality of care provided by the NHS.

  • We may also share medical records for medical research

For more information read the specific privacy notices below.

What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

Contact the practice’s data controller Gillian Webster via email address Data Controller.

GP practices are data controllers for the data they hold about their patients. Write to the data controller at:

  • Lanchester Medical Centre, Durham Road, Lanchester, County Durham, DH7 0LS

Ask to speak to the Practice Manager Gillian Webster or Assistant Practice Manager Joanne Marshman

The Data Protection Officer (DPO) for Lanchester Medical Centre is Liane Cotterill and she is based at NECS, Teesdale House, Westpoint Road, Thornaby, Stockton - on - Tees, TS17 6BL


 Practice Privacy Notice
 Practice Privacy Notice for Direct Care
 Practice Privacy Notice Emergencies

 Practice Privacy Notice for CQC

 Practice Privacy Notice National Screening Programme

 Practice Privacy Notice for Payments

 Practice Privacy Notice for Summary Care Records

 Practice Privacy Notice NHS Digital

 Practice Privacy Notice Public Health

 Practice Privacy Notice Research

 Practice Privacy Notice Risk Stratification

 Practice Privacy Safeguarding Notice

 Practice Privacy Notice NHS Prescriptions

Practice Poster - GDRP  GDPR - Practice Poster
Practice Poster - GDPR Practice Poster GDPR for Children

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