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Noticeboard

Dementia Friends Musical Memories Christmas Event 11th December at 2.15pm Lynwood House - Musical Memories Christmas Event

Flu vaccinations for the over 65's available, please contact reception to arrange your appointment.

There may be a change to the way you order your repeat prescription. For more information check out this video - Click Here

'Love your Heart' New online checker -  Log in Here

If you are a young person, please help the practice achieve the 'Investors in Children's' charter by completing the survey and having your say - LINK

The surgery has an active Patient Participation Group who meet bimonthly. Our next meeting is Wednesday 4th December 6.00pm. We welcome new members, if you are interested in joining us please contact Julie our Patient Liaison Lead on 01207520877.

New Mindfulness Service - Self Referral can be made if you suffer from repeat episodes of depression and over 18 years or you are a stressed carer or parent of someone with a mental health problem - Mindfulness Service

 

 

Practice Policies

Fair Processing Notice

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

The practice is currently working with NHSBSA to help identify patients that are suitable for electronic repeat dispensing.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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